Practice Area

The Family Medicine Chest

Always remember to keep this in a safe place where children cannot reach it

Remember to seek advice from your pharmacist about medicines, but here is a list of items useful in case of minor illnesses or accidents:

  • a selection of plasters in assorted sizes
  • a triangular bandage
  • sterile dressings in assorted sizes
  • two sterile eye pads
  • tweezers for removing splinters
  • thermometer for fevers
  • calamine lotion for dabbing onto insect bites, stings and sunburn
  • antiseptic cream to treat sores, spots and grazes
  • vapour rub for steam inhalation or to rub on the chest of a child with a blocked nose or dry cough
  • paracetamol syrups to relieve pain or fever in young children
  • soluble aspirin/paracetamol/ibuprofen tablets which are good for headaches, colds, sore throats and painful bruises
  • menthol crystals to make steam inhalations to treat catarrh and dry or painful coughs
  • sharp scissors to cut dressings
  • Three 10cm wide crepe bandage to keep dressings in place or support sprains
  • indigestion remedy
  • mild laxative
  • oral rehydration solution – anti-diarrhoea


Common Ailments

Sprains, strains and bruises – first apply an ice compress for 15 to 30 minutes to reduce any swelling. Apply a crepe bandage firmly and give the arm plenty of rest in an elevated position until all the discomfort and swelling has gone. If the Limb is not rested, further pain and swelling will occur and recovery will take longer.

Nose bleeds – sit in a chair (leaning forward with your mouth open) and pinch your nose just below the bone for approximately 10 minutes when the bleeding should have stopped. Avoid hot drinks for 24 hours. If symptoms persist consult your doctor.

Colds – unfortunately there is still no cure for the common cold, The cold will run its course but the symptoms can be alleviated by drinking more fluids, resting and taking paracetamol or aspirin for a headache or fever There are lots of cold treatments available from your pharmacist and some are suitable for children.

Head lice – these creatures, contrary to popular belief, prefer clean hair and are, therefore, not a sign of poor personal hygiene. They do not survive once removed from the root of the hair Medicated head lotion can be obtained from your pharmacist without prescription.

Gastroenteritis – this is a description of a group of diseases affecting the stomach or part of the intestine. Symptoms are often diarrhoea, sickness and stomach ache. Because the lining of the stomach is likely to be inflamed, medicines are often vomited up immediately. The stomach and bowels should be rested.

In older patients sips of plain water may suffice but babies and toddlers need special rehydration fluids which are available from a pharmacist. If sickness or diarrhoea persists contact a doctor.

Diarrhoea – in adults diarrhoea is usually caused by virus infections and is therefore unable to be treated directly. holiday diarrhoea is often due to a bacteria. In both of the above cases consult a doctor if the symptoms persist for more than 48 hours.

Babies and young children need careful attention. Sudden bouts of unusually watery diarrhoea should be treated by taking the baby off solids and feeding only a solution of boiled water with a teaspoon of sugar and half a teaspoon of salt to the pint. If the symptoms persist for more than 24 hours or are accompanied by vomiting or weakness, consult a doctor

Complaints Procedure

In the unfortunate event that you are unhappy with the service you have received at our surgery, please speak to Pauline Parsley (Practice Manager) There is a copy of our complaints procedure available at reception. All complaints are investigated fully, and the complainant will be informed of the outcome and invited in for a meeting to discuss their concerns in person.

Tolerance Procedure

Our staff are here to help you. They have the right to work in safety without fear of verbal physical or racial abuse. The Oakley Surgery will not tolerate threatening or abusive behaviour toward any of our Doctors or Staff. We will refuse to register threatening or abusive patients. Any form of abuse towards staff or others could result in removal from the practice list

Pharmacy Details

Pharmacists give professional advice and a range of services including emergency contraception, B/P check, anti-malarials, smoking cessation etc.

We do have arrangements with local chemists to assist our patients please ask for details.

Halfway Chemists, Dunstable Road, Luton
Jardine’s Pharmacy, Oakley Road, Luton
Kamsons Pharmacy, Castle Street, Luton
Oakley Pharmacy, Addington Way, Luton
Offer a delivery service

Make The Most Of Our Services

  • Read the notices posted in the surgery
  • Make sure you know the opening times of the surgery
  • Find out how to arrange repeat prescriptions and urgent appointments
  • You may not always need to see a doctor; ask what services the nurse can provide. Also, telephone advice may suffice
  • Keep your appointment or cancel it
  • Take a friend or relative with you if necessary
  • Tell the receptionist if you need more time to speak to the doctor; she may be able to arrange this
  • Think twice before making an appointment Do you really need to see a doctor? Have you tried simple home treatments? A Pharmacy? NHS Direct?
  • Find out how your practice deals with complaints

Urgent Appointments

Offered same day or asked to attend Walk-In-Centre (14 – 16 Chapel Street, Luton) Monday- Friday 07:00am – 10:00pm, weekends /Bank holidays 09:00am – 10:00pm

Please Be On Time

Please arrive promptly and remember to cancel your appointment if you can no longer keep it; someone else may need to see the doctor urgently

Cancelling Appointments

If you are not able to make your appointment please cancel as soon as possible to enable others to benefit from it.

Out of Hours

If you have medical emergency that cannot wait until the surgery is open i.e. 6.30pm – 8am weekday evenings, all day Saturday & Sunday and all bank holidays. Telephone freephone number 111 to be directed to the appropriate out of hours service.     

Home Visits

Home visits can be arranged for those patients too ill to attend the surgery. Please use this service thoughtfully and ring as early as possible in the morning to request a visit. The receptionist may ask for further information to enable the doctor to determine the priority and nature of the visit. The Doctor will decide on the most appropriate service or person you need to see.

Repeat Prescriptions

If you need a further supply of your medicines please hand in the computer slip with the items you need clearly marked or write down what you need. Please allow 48 hours for the signed prescription to be collected. Telephopne requests are only accepted from our disabled or housebound patients.


Confidentiality is maintained at all times by all members of staff with regard to health information. The Practice is registered under and conforms to the provisions of the data protection act for all computer held information.

Independent Services

Mynndie Panesar D.O.M.R.O
Registered Osteopath est. 1989

This is a private service and is payable.

  • Treatment of low back pain, neck pain and sports injuries.
  • Repetative strain, arthritis, migraines, sciatica, accident/injuries
  • Headaches, constipation and more

Ask if your problem can be treated with Osteopathy.
Ultrasound available.

Cranial Baby Clinic

Is your baby having problems?

Have you considered cranial osteopathy? Birth is as traumatic for the baby as for Mum. And as a result babies are left with several problems. Cranial can solve them with simple non invasive techniques.

  • Colic and Reflux
  • Feeding issues
  • Tantrums and sleeplessness
  • Eczema
  • Constipation
  • Constant crying
  • Vomiting and much more

For further information and Fees contact Mynndie at:
Oakley Surgery Osteopaths
Surgery: 0844 477 8729
Mobile: 07850340644 (appts and info)